Ultra Seven — 7-OH chewable tablets & oral strips 21+ ONLY
Refunds & Returns

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Refunds & Returns

Refunds & Returns Policy

Sealed and unopened products can be returned within 14 days. Here is exactly how it works.

14-day return window

You may return sealed, unused, unopened products in their original packaging within 14 calendar days of delivery. Because these are sealed flavored products intended for ingestion, opened or partially used items cannot be restocked for safety reasons and are not eligible for refund.

What is not returnable

  • Opened tins, single-serve packs, or strip sleeves (including the outer pouch but inner seal removed).
  • Products damaged by heat, moisture, or improper storage after delivery — follow the storage guide.
  • Products past their printed best-by date at the time the return is received.
  • Orders shipped to a jurisdiction where the products cannot lawfully be received despite the customer’s acknowledgment at checkout.

How to start a return

  1. Email us through the contact page within 14 days of delivery with your order number.
  2. We reply with a return authorization and the return shipping address.
  3. Ship the sealed products back in a sturdy outer box; return shipping is the customer’s responsibility unless the return is our error.
  4. Approved refunds are issued to the original payment method, typically within 5–10 business days of receipt and inspection.

Damaged, defective, or incorrect orders

If an item arrives damaged, the wrong flavor or strength was sent, or a seal is broken on arrival, photograph the outer packaging and product within 48 hours of delivery and contact us. We replace verified errors at our cost, including outbound shipping on the replacement.

Lost or stolen packages

Track your package with the emailed link. If the carrier marks an order delivered but it is missing, contact us and the carrier within 48 hours. We investigate before reshipping; confirmed losses are replaced once per order. Consider shipping to a secure address or pickup point.

Order cancellations

Orders cancelled before dispatch receive a full refund. After dispatch, the standard return window applies.

Restocking fee

There is no restocking fee for approved returns of sealed product. Refunds reduce only by outbound/return shipping where the return is not our error.

Need help? Contact support with your order number.

Refunds and returns policy for Ultra Seven 7-OH orders

The short version of our refunds and returns policy

Sealed, unused items can be returned within 14 days of delivery for a refund. Anything that arrived damaged, melted, mislabeled or with a lot number that does not match its certificate is replaced or refunded regardless of that window. Every return starts with a message through the contact page including your order number.

What this refunds and returns policy does not cover

  • Opened or partially used products. Once a tin, pack or wrapped single is opened we cannot resell or re-test it, so it is not returnable unless it is faulty.
  • Change of mind on flavor or strength after opening. Read the flavor guide and the strength guide before ordering instead.
  • Orders to restricted states. These are blocked at checkout; if one somehow gets through it is cancelled and refunded. See where we ship.
  • Delivery delays outside our control. Tracking and carrier timelines are in shipping times explained and the shipping policy.

Damaged, melted or mislabeled orders

Photograph the outer box, the package and the lot number before you dispose of anything, then send the photos with your order number. Heat damage in transit is the most common issue in summer — heat, melting and summer shipping explains how to tell cosmetic softening from a compromised product. A labeling or potency concern is treated as a quality escalation: we will check the lot against its certificate of analysis, which you can also do yourself with how to verify lab tests and how to read a certificate of analysis.

Refund timing, chargebacks and safety

Approved refunds are returned to the original payment method and typically appear within a few business days after the return is received, depending on your bank. Please contact us before filing a chargeback — it delays the outcome for everyone. Nothing in this refunds and returns policy limits your statutory rights. We cannot give medical advice as part of a return; for health questions see drug interactions and the FDA guidance on 7-OH products. Order rules are in the terms and conditions.