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Shipping PolicyShipping Policy: Dispatch, Tracking & Delivery Times
Plain packaging, fast dispatch, a $120 order minimum, free shipping over $500 — and clear rules about where Ultra Seven products can lawfully be delivered.
Shipping Policy: Dispatch, Tracking & Delivery Times
Plain packaging, fast dispatch, a $120 order minimum, free shipping over $500 — and clear rules about where Ultra Seven products can lawfully be delivered.
Coverage at a glance
- Ships to: U.S. states where concentrated 7-hydroxymitragynine (7-OH) products may lawfully be sold and received. Review the current shipping & legality map before ordering.
- Does not ship to: Canada, U.S. territories where prohibited, or other international destinations. Health Canada has not authorized these products for sale as consumable goods, and other countries apply their own controls.
- Packaging: plain, unmarked mailers or boxes with no product imagery, flavor names, or 7-OH references on the outside; return labels use a neutral sender name.
- Age: all sales are strictly limited to adults 21 and older; an adult may be required to accept delivery.
Rates and delivery times
| Method | Cost | Typical delivery window* |
|---|---|---|
| Minimum order | $120 | Applies to every order, before shipping |
| Standard shipping | $25 flat | 3–5 business days after dispatch |
| Orders over $500 | FREE | 3–5 business days after dispatch |
*Business days exclude weekends and U.S. federal holidays. Weather, carrier capacity, and address corrections can add time; see shipping times explained.
Processing and dispatch
Orders are typically processed within one business day. An order confirmation email goes out as soon as the order is placed, and a second email follows once the payment is confirmed and the order moves into processing. The carrier tracking number arrives when the label is scanned. You can also view status under my account. Allow a few hours for the first carrier scan to appear.
Address accuracy
Double-check street, apartment, and ZIP code at checkout. Packages returned because of an incorrect or incomplete address may incur a reshipment fee. To change an address, contact us before dispatch via the contact page.
Delays, loss, and damage
If tracking has not updated for three or more business days, or a package arrives visibly damaged, email us with your order number and photos of the packaging where relevant. We coordinate with the carrier and replace confirmed losses according to the refunds & returns policy. Claims for transit damage should be opened within 48 hours of delivery.
Customer legal responsibility
Shipping availability does not override the law at the delivery address. By placing an order you confirm you are at least 21 years old and that the products are lawful to receive in your state and locality. We may decline or cancel an order where fulfillment would violate applicable law, carrier policy, or our compliance program — see the terms & conditions.
Questions
Reach support through the contact page or reply to any order email. Ready to order? Browse the shop.
What this shipping policy covers
This shipping policy applies to every order placed on officialultrasevenkratom.com. It sets out dispatch timing, packaging, the states we ship to, tracking, and what happens when a parcel is delayed, lost or damaged. For the longer explanation of transit times and carrier behavior, read 7-OH shipping times explained.
Packaging and discretion under this shipping policy
Orders leave in plain, unbranded outer packaging with no product names, no leaf imagery and no reference to the contents on the label. The billing descriptor on your card statement is neutral. Discreet shipping and packaging shows exactly what arrives, and what shows on your statement covers the billing side.
Weather, heat and summer dispatch
Chewable tablets and dissolving films are sensitive to heat. During hot weather we may adjust dispatch timing or packaging to reduce the chance of a product arriving soft or deformed; heat, melting and summer shipping explains what we do and what you should do on arrival, and how to store 7-OH tablets and strips covers the rest. If a parcel arrives melted or damaged, photograph it before opening further and contact us through the contact page with your order number.
Restricted destinations and age verification
We ship to states where these products are lawful for adults 21 and over, and we block restricted states at checkout rather than shipping and refunding later. The current list is on where we ship and 7-OH legality by state. Age is confirmed at checkout on every order. Returns of sealed, unused items are handled under the refunds and returns policy; ordering rules are in the terms and conditions. This shipping policy may change as carriers, state law or the federal picture change — see also the FDA guidance on 7-OH products for independent regulatory context.