Contact Ultra Seven about wholesale, press or a product concern

Retailers, distributors and press should say so in the subject line and include a business name, the state or country you operate in, and the volumes you are asking about. Wholesale enquiries are answered by the same team that handles retail orders, and we will tell you plainly if a product line is not available in your jurisdiction rather than taking a deposit first.

If your message is about a quality concern — a lot number that does not match its certificate, a strength that looks wrong on the label, tablets that arrived deformed, or a seal that was broken on arrival — keep the packaging and the lot number, photograph it, and say which product and order it came from. That is everything we need to trace a batch. You can check the paperwork yourself first with how to read a certificate of analysis and how to verify lab tests; if what you find does not add up, we want to know the same day.

If your message is about your own use of these products rather than an order, we will point you to the written guides and to a pharmacist or doctor, and we will not do more than that. Read the 12 safety rules, drug interactions and 7-OH with medications and health conditions first. In an emergency, call 911 or Poison Control at 1-800-222-1222 — the emergency guide has the full steps.

Before you contact Ultra Seven

Most questions are already answered in writing, and reading first is usually faster than waiting on a reply. Check these before you send a message:

• Where is my order? Tracking is emailed the moment a label is created. Timings, cutoffs and delays are covered in shipping times explained and the shipping policy.
• Which strength should I order? The strength and dosage chart and the 7mg to 80mg guide answer this better than a short email exchange can.
• Is it legal where I live? See where we ship and 7-OH legality by state and the 2026 legality tracker.
• Can I verify a lab test? Yes — how our testing works and how to verify lab tests show where the lot number is and what the certificate should contain.
• Returns? Sealed, unused items within 14 days. See the refunds and returns policy.
• Something else entirely? The 50-question FAQ hub covers products, orders, safety and legality.

What to include when you contact Ultra Seven

Including three things gets you a real answer in the first reply instead of a second round of questions: your order number (from the confirmation email), the product and lot number if your question is about a specific item, and a photo if something arrived damaged, melted or mislabeled. For delivery problems, tell us the state and the carrier tracking status you can see.

Response times, and what we cannot help with

Support runs on business days and we typically reply within one business day. We answer order, product, labeling, testing and shipping questions. We do not give medical advice, we do not recommend doses for a health condition, and we do not discuss combining these products with medication or alcohol — for that, talk to a pharmacist or doctor, and read drug interactions and 7-OH with medications and health conditions first. In an emergency call 911, or Poison Control at 1-800-222-1222; see the emergency guide. We also cannot ship to restricted states regardless of the request, and we do not sell to anyone under 21. Independent context on these products is available in the FDA guidance on 7-OH products.