A Simple, Safety-First Policy
Sealed and unopened products can be returned within 14 days. Here is exactly how it works.
14-day return window
You may return sealed, unused, unopened products in their original packaging within 14 calendar days of delivery. Because these are sealed flavored products intended for ingestion, opened or partially used items cannot be restocked for safety reasons and are not eligible for refund.
What is not returnable
- Opened tins, single-serve packs, or strip sleeves (including the outer pouch but inner seal removed).
- Products damaged by heat, moisture, or improper storage after delivery — follow the storage guide.
- Products past their printed best-by date at the time the return is received.
- Orders shipped to a jurisdiction where the products cannot lawfully be received despite the customer’s acknowledgment at checkout.
How to start a return
- Email us through the contact page within 14 days of delivery with your order number.
- We reply with a return authorization and the return shipping address.
- Ship the sealed products back in a sturdy outer box; return shipping is the customer’s responsibility unless the return is our error.
- Approved refunds are issued to the original payment method, typically within 5–10 business days of receipt and inspection.
Damaged, defective, or incorrect orders
If an item arrives damaged, the wrong flavor or strength was sent, or a seal is broken on arrival, photograph the outer packaging and product within 48 hours of delivery and contact us. We replace verified errors at our cost, including outbound shipping on the replacement.
Lost or stolen packages
Track your package with the emailed link. If the carrier marks an order delivered but it is missing, contact us and the carrier within 48 hours. We investigate before reshipping; confirmed losses are replaced once per order. Consider shipping to a secure address or pickup point.
Order cancellations
Orders cancelled before dispatch receive a full refund. After dispatch, the standard return window applies.
Restocking fee
There is no restocking fee for approved returns of sealed product. Refunds reduce only by outbound/return shipping where the return is not our error.
Need help? Contact support with your order number.